Sysdyne Corporation: Current Opportunities (Page 27)

Technical Support

Job Responsibilities:
DESCRIPTION: Seeking an individual to provide systems-related support to resellers and end users of its PDM\PLM and CAD products. The support engineer will be assisting SolidWorks clients remotely through phone, email, or internet correspondence. Duties include: • Remotely troubleshoot PC software performance and stability issues • Assist resellers and customers in the deployment of SolidWorks products • Troubleshoot SolidWorks’ enterprise-level data management product PDMWorks Enterprise • Verify reported software issues and report them to development; offer workarounds where possible. • Actively engaged in presale opportunities and assisting account managers with presale activities. Will be responsible for PDM implementation at customer sites. REQUIREMENTS: • Strong written and verbal communication skills • Strong problem solving and analytical skills • Advanced - PC Hardware Concepts, Technology and Installation • Advanced - PC Troubleshooting • Advanced - Desktop deployment • Experience in writing VB scripts • Strong knowledge of Microsoft SQL Server installation, configuring, administration • SQL skills, including ability to write custom queries of medium complexity, in addition to moderate administration skills for SQL Server • MS Operating System, PC Configuration and MS Scripting • Knowledge of Microsoft Windows/Intel platform systems architectures and networks • Web Server knowledge IIS
Job Order ID#: 3271

If you are interested in this position, please contact Sysdyne.